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Q1： |
What are the payment options can I use in ACARD online shop? |
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A：
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Credit Card Online Payment
Credit Card Payment by FAX Order
Credit Card Payment With Paypal ( for Shipping to America only )
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Q2： |
How soon can I receive the goods if I order in ACARD online shop? |
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A：
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It depends on the location, thats why we can not offer you the exact arrival time. You may go to www.post.gov.tw and enter the tracking number that we provided to know the parcel status and arrival details. |
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Q3： |
Is it necessary to register as a member to purchase? |
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A：
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Yes, please enter: http://www.acard.com/english/fe01.jsp to join our ACARD Club, and enjoy shopping in ACARD online shop! |
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Q4： |
How does ACARD deliver the goods after receiving your on-line shop order? |
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A：
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- We send the goods by EMS. We would send the tracking number to our customers when the goods has been delivered. You may enter www.post.gov.tw for related delivering information.
- If your item ships to America, we ( 2SAN Inc., the distributor of ACARD in America, represents for shipping products in America of ACARD on-line shop. ) will deliver it by UPS. You may check : http://www.acard.com/english/fb01-paypal-howtobuy.jsp for the details. |
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Q5： |
May I return the goods if I am not satisfied? Is there any day limitation? |
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A：
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Yes, customer may claim for a replacement if the defects of the product have been found within 15 days of receiving. |
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Q6： |
Is there any matters needing attention for returning ( repair ) items? |
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A：
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- ACARD will take the responsibility to fix or replace the defective product only if it is under the circumstance of normal usage and within the product guarantee period.
- Customers have to pay the freight lost while returning the defective products to ACARD. ACARD will bear cost the freight while delivering the fixed products or replacement back to customers.
- ACARD don't take the responsibility for lost or stolen parts while returning the defective products. Therefore, suggested that all authorized returns should include a shipment tracking number to make sure.
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Q7： |
If I want to ship the item to America, can I pay online but not with Paypal? |
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A：
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Paypal is a company which ACARD cooperate with for payment. After you pay with Paypal, our distributor of ACARD in America, 2SAN Inc., will deliver your item by UPS. It's faster for you to receive what you ordered and also saved your shipping cost! |
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Q8： |
Can I choose the payment method by myself? |
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A：
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- If you want to ship the item to America, we suggest you may choose the credit card payment with Paypal. (After you pay with Paypal, our distributor of ACARD in America, 2SAN Inc., will deliver your item by UPS. It's faster for you to receive what you ordered and also saved your shipping cost! )
- If you want to ship the item to other countries( without America), you may choose the credit card online payment or credit card charge by fax order. |
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Q9： |
How do I know my payment (transaction) is successful? |
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A：
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After you enter your credit card information then send order, the screen will show you the transaction is successful or not( please be patient for waiting the page instruction ) – ACARD will send a transaction success e-mail notification to you.
Please e-mail us service@acard.com if you have any questions, we will be very glad to serve you!
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Q10： |
Is it safe to have the online shopping on ACARD website? |
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A：
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Please feel relieved! ACARD adopts the 128-bit transfer code governance of SSL (Secure Socket Layer) to code your data randomly with complicated algorithm to let you enjoy a secure and convenient online trade. |
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Q11： |
Why I need to join ACARD Club for online shopping? |
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A：
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- ACARD will calculate your shopping amounts for the benefits
- It would save your time to key in your shopping information, if you have the same billing or shipping information.
- There are many other benefits for joining ACARD Club, please check: http://www.acard.com/english/fe01.jsp to get more details. |
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Q12： |
Where I ship the item is not included in your shipping range, what should I do? |
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A：
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Sorry for causing your inconvenience!
Our shipping cost is setting automatically ( the shipping range is confirmed with the cooperated delivery company ), so we suggest you may buy our products from ACARD distributors nearby. Please check: http://www.acard.com/english/fd02.jsp to get more details. |
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Q13： |
How should I do if I didn't receive the item after paid? |
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A：
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- If you paid by our online payment, we will e-mail you the tracking information after we delivered your item.
- If you paid with Paypal, 2SAN Inc. ( our distributor in America ) will deliver your item by UPS ( also will give you the tracking information after delivery ), you may contact with UPS for the receiving issue.
*You may e-mail us to service@acard.com for any further questions. |
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